CI WRITTEN NAME

Credit Card Monitor Research Services

Improve card holder engagement and track digital best practices across the credit card industry.

Credit Card Monitor research from CI gives you a first-hand look at the online user experience for card holders and prospects.
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How Credit Card Monitor Gives You a Competitive Edge

Credit Card Monitor research tracks the digital user experience from leading credit card issuers, providing survey-backed qualitative analysis of the industry. Our research examines the full prospect and card holder experience, covering topics such as account information, transactions, digital tools and customer service. As payment methods and card management features rapidly evolve, Credit Card Monitor competitive research helps you stay ahead of the field. We show you ways to attract new customers, engage existing cardholders and unveil new digital tools and capabilities. Our credit card research team leverages our decades of digital experience, established UX best practices and our diverse panel of card holders to help firms provide standout online experiences.

The Value in Our Deliverables for Credit Card Monitor

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Best Practice Reports

Our monthly reports examine key aspects of the online card holder and prospect experiences at leading card issuers. These reports benchmark industry leaders with point-by-point ratings and identify best practices to improve your company’s offerings. We also provide a slide deck summarizing best practices and industry leaders for easy sharing across your organization.
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Biweekly Updates

Keep your finger on the pulse of the credit card industry with biweekly updates that track all changes to your competitors’ digital experiences as they happen. Leveraging our team of card holder panelists, we review changes to digital platforms in real time, showing our subscribers the latest enhancements to design, online resources, marketing practices and transactional capabilities.
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Competitor Capabilities Tracking

Whether you need a point-by-point comparison of the personal credit card industry across hundreds of categories or full videos of competitors’ authenticated site capabilities, we have you covered. Discover which firms offer each feature and watch videos to see how these capabilities function and change over time.
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Custom Analyst Support

Our team of Credit Card Monitor analysts provide personalized support to help you dig deeper into your competition. Have an ad-hoc question about a competitor’s card holder experience? We’re here to give you an edge.
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Credit Card Monitor: Product Analysis Report

Attractive rewards rank as the second most common feature that consumers consider when opening a new card, and money back is by far the most popular redemption option, according to our 2025 card holder survey. This report examines these trends in detail, analyzing how card features, rewards structures and introductory offers are evolving and what these changes mean for both consumers and issuers.

Access the sample Credit Card Monitor report.

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What Our Clients Say

“I have already used [CI’s research] to help build a new login experience and will continue to review the reports to understand how we stack up to our competitors and determine where we need to make enhancements and differentiate ourselves from the rest.​”

“I love the in-depth reports covering a particular capability. I love the ability to request competitor screenshots from CI.”

“Great team to work with! Willing to help us ad-hoc with requests. One of my favorite partners that I’ve worked with in my time in CX/research.”

See the Corporate Insight difference

30 years of customer experience research. Trusted by 78% of the financial services and healthcare firms in the Fortune 100.
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