CI WRITTEN NAME

Bank Monitor Research Services

Improve customer engagement and track digital best practices and innovations from leading banks.

Bank Monitor research from CI gives you a first-hand look at the online banking user experience for account holders and prospects.
blank
blank

How Bank Monitor Research Gives You a Competitive Edge

Bank Monitor competitive research tracks the online user experience at leading banks, offering our subscribers survey-backed qualitative analysis of the industry. Our research examines the full prospect and client banking experience, covering topics such as transactions, customer service, digital tools and account documents. As the banking industry becomes increasingly saturated with nontraditional options, a subscription with Bank Monitor helps organizations stay ahead of the field. We show you the ways leading banks attract new customers, position products and unveil new digital tools and capabilities. Our research team leverages our decades of digital experience, established UX best practices and our diverse panel of account holders to help firms provide standout online experiences.

The Value in Our Deliverables for Bank Monitor

blank

Best Practice Reports

Our monthly reports examine key aspects of the online client and prospect user experiences at leading banks. These reports benchmark industry leaders with point-by-point ratings and identify the best practices that will help improve your company’s offerings. We also provide a slide deck summarizing best practices and industry leaders for easy sharing across your organization.
blank

Biweekly Updates

Keep your finger on the pulse of the banking experience with biweekly updates that track the changes to your competitors’ digital interfaces as they happen. Leveraging our team of account holder panelists, we review changes in real time, showing our subscribers the latest enhancements to design, usability, marketing practices and transactional capabilities.
blank

Competitor Capabilities Tracking

Whether you need a point-by-point comparison of the industry across hundreds of categories or full videos of competitors’ authenticated site capabilities, we have you covered. Discover which firms offer each feature and watch videos to see how these capabilities function and change over time.
blank

Custom Analyst Support

Bank Monitor analysts provide personalized support to help you dig deeper into our research. Have an ad-hoc question about a competitor’s digital experience? We’re here to give you an edge.
blank

Bank Monitor: Survey Report – Consumer Preferences

This survey report uncovers how people educate themselves about financial products, where they pursue and place trust in financial information, and what ultimately drives their decisions when opening new accounts. Preview this report now.

Access the sample Bank Monitor report.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Name*

What Our Clients Say

“I have already used [CI’s research] to help build a new login experience and will continue to review the reports to understand how we stack up to our competitors and determine where we need to make enhancements and differentiate ourselves from the rest.​”

“I love the in-depth reports covering a particular capability. I love the ability to request competitor screenshots from CI.”

“It is always a great pleasure to work with the Corporate Insight team. [They] have all helped us to execute and deliver so many great insights throughout the year. Genuinely THANK YOU for all your efforts.”

See the Corporate Insight difference

30 years of customer experience research. Trusted by 78% of the financial services and healthcare firms in the Fortune 100.
Let's Talk

Bank and Cards Industry Insights

blank

Digital Banking Innovation Is Key for Banks to Thrive in a Competitive Industry

Read More
blank

Premium Card Digital Experiences: Which Mobile Reward Platform Is Best?

Read More
blank

View Behind the Login: The New Standard for Digital Experiences

Read More

View All Industry Insights »

Get in touch

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Name*

    Download the Guide

    Sept 30 - Webinar - Brokerage Benchmark

    Register Now