Today’s organizations face rapidly evolving expectations, internal biases, and limited visibility into competitor experiences—it’s hard to improve your digital platforms. Meanwhile your competitors are building game-changing features behind login walls while you’re analyzing their marketing sites.
Experience Benchmarks show you where you lead, where you lag, and where to invest next. Turn competitive insights into actionable CX priorities with clear visibility into the trends shaping customer expectations in your industry.
Our digital benchmarking framework consists of a comprehensive set of categories, subcategories and attributes covering the full digital experience. These include:
We conduct an annual survey of over 250 users of plan sponsor platforms to understand their digital preferences and behaviors. Survey results are used to assign importance weightings to all aspects of the Experience Benchmark framework.
Firms receive a rank versus their competitors (from 1 to 14) and score (from 1 to 100) for their overall platform and for every category in the framework. The data shows clients their relative strengths and weaknesses versus competitors.
We perform expert reviews of key digital journeys that users typically perform on their plan sponsor platform. These reviews impact firms’ scores in most assessment categories.
We highlight industry best practices within each category of assessment, offering concrete examples and screenshots. Clients can use these learnings for inspiration as they build their digital roadmaps.
A customized digital roadmap for better strategic investment. See how your platform compares to competitors, discover your strengths, and uncover the highest-value improvement areas to boost your competitive standing.
Discover exactly where to invest for the biggest impact on your digital experience. A custom Experience Benchmark compares your firm’s platforms against your top competitors, for actionable answers to your biggest strategic questions. Available for any of the industries we serve.