Mobile Finance Research Services

Improve your mobile user experience and track best practices and innovations.

Mobile Monitor research gives you a first-hand look at the mobile experiences from leading financial institutions across all popular devices.
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How Mobile Monitor Research Gives You a Competitive Edge

Mobile Monitor research tracks mobile user experiences from major banking, brokerage, credit card and wealth management firms, offering an in-depth analysis of the industry from the end-user’s perspective. Our research examines the full prospect and client experience, covering mobile-optimized sites and apps across all popular devices, including iPhones, iPads, Androids and Apple Watch. With an ever-growing percentage of web traffic on mobile devices, Mobile Monitor helps our clients stay ahead of the competition. We show you the latest updates to mobile apps and websites as they roll out, noting design, usability, tools and capabilities. Our survey-backed research identifies pain points and improvement opportunities. Our research team leverages decades of digital experience, established UX best practices and our diverse panel of mobile users to help firms provide standout experiences.

The Value in Our Deliverables for Mobile Monitor

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Competitive Analysis Reports

Quarterly reports examine key aspects of the mobile user experience from leading financial firms. These reports benchmark industry leaders with ratings that assess best practices and critique aspects within the prospect and client experiences.
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Biweekly Updates

Keep your finger on the pulse of the mobile experience with biweekly updates that track all changes to your competitors’ mobile offerings as they happen. Leveraging our team of mobile account panelists, we review changes in real time, showing our subscribers the latest app updates as they happen.
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Competitor Capabilities Tracking

Whether you need a point-by-point comparison of mobile experiences across hundreds of categories or full videos of competitors’ authenticated app capabilities, we have you covered. Discover which firms offer each feature and watch videos to see how these capabilities function and change over time.
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Custom Analyst Support

Our dedicated team of Mobile Monitor analysts help you dig deeper into our research. Need a screenshot or have an ad-hoc question about a competitor’s mobile offerings? We’re here to give you an edge.
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Mobile Monitor Report: Competitive Research Report

Clients expect to make payments and transfers on their mobile app with full scheduling and management capabilities, without having to log on to the website to make any adjustments. This report explores money movement capabilities and interfaces in 25 iOS apps from 24 firms in the Mobile Monitor coverage set.

Access the sample Mobile Monitor report.

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What Our Clients Say

“Your analysts do an amazing job to support our team. Very responsive to ad hoc requests. Really value the partnership.”

“I have already used [CI’s research] to help build a new login experience and will continue to review the reports to understand how we stack up to our competitors and determine where we need to make enhancements and differentiate ourselves from the rest.​”

“I love the in-depth reports covering a particular capability. I love the ability to request competitor screenshots from CI.”

“I rate the Corporate Insight team 10 / 10. Experts in their field, and as a one-person team, having them as a resource elevates my own capabilities in so many ways. Grateful for the partnership.”

See the Corporate Insight difference

30 years of customer experience research. Trusted by 78% of the financial services and healthcare firms in the Fortune 100.

Mobile Finance Industry Insights

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