Medicare Research Services

Improve your Medicare member experience and track best practices and innovations on digital platforms.

Medicare Monitor research gives you a first-hand look at the digital experiences for Medicare members from leading health insurers.
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How Our Medicare Monitor Research Gives You a Competitive Edge

Medicare Monitor provides an unprecedented view of the digital Medicare member experience, revealing actionable insights needed to prepare for a volatile future. Our research gives you an edge on the competition amid escalating disruption from Big Tech and the rising digital expectations of members. Rapid innovations in telehealth and online tools promise big changes for member platforms. We give you the tools and insights to create a best-in-class experience.

The Value in Our Deliverables for Medicare Monitor

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Best Practice Reports

Our bi-monthly reports examine key aspects of the digital Medicare member experience at leading health insurers. These reports benchmark industry leaders with ratings that assess best practices and critique technological aspects of the member experience.
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Monthly Updates

Keep your finger on the pulse of the digital member experience with monthly updates that track all changes on leading insurer platforms as they happen. Leveraging our team of researchers and member panelists, we review changes in real time, showing you the latest updates to online platforms including quote tools, educational resources and wellness programs.
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Competitor Capabilities Tracking

If you need a point-by-point comparison of the digital member experiences across hundreds of categories of competitors’ capabilities, we have you covered. Discover which platforms offer each feature to see how these capabilities change over time.
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Custom Analyst Support

Medicare Monitor analysts provide personalized support to help you dig deeper into our research. Have an ad-hoc question about a competitor’s platform? We’re here to give you an edge.
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Medicare Monitor - Competitive Research Report

As healthcare becomes increasingly mobile-first, firms that offer seamless mobile provider locator tools will meet members’ demand for an easy search process. This report examines the provider locator tools on mobile apps (iOS) offered by 12 firms in the Medicare Monitor coverage set.

Access the sample Medicare Monitor report.

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What Our Clients Say

“I have already used [CI’s research] to help build a new login experience and will continue to review the reports to understand how we stack up to our competitors and determine where we need to make enhancements and differentiate ourselves from the rest.​”

“I love the in-depth reports covering a particular capability. I love the ability to request competitor screenshots from CI.”

“I rate the Corporate Insight team 10 / 10. Experts in their field, and having them as a resource elevates my own capabilities in so many ways. Grateful for the partnership.”

See the Corporate Insight difference

30 years of customer experience research. Trusted by 78% of the financial services and healthcare firms in the Fortune 100.

Medicare Industry Insights

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