Lending Research Services

Learn how to differentiate your loan products with Lending Monitor research from CI

From loan origination to customer messaging and cross-selling‭, ‬our best-practice analysis and tracking services will help you create a best-in-class digital lending experience‭.‬

How Lending Monitor Research Gives You a Competitive Edge

Lending Monitor tracks and analyzes the digital customer experience offered by top lending firms. This research service focuses on both the prospect and client experiences, from loan origination to the tools and services available to clients as they repay their loans over time. Our survey-backed qualitative research gives you a first-hand look at the leading lender experiences across multiple loan types. As the digital loan industry becomes increasingly saturated, a subscription to Lending Monitor helps clients stay ahead of the field. We show you how leading firms attract new customers, position products and unveil new digital tools and capabilities. Our research team leverages our decades of digital experience, established UX best practices and our diverse panel of account holders to show you how to provide standout online experiences.

The Value in Our Deliverables for Lending Monitor

Best Practice Reports

Our bi-monthly reports offer deep dives on one aspect of the user experience and benchmark industry leaders using point-by-point comparisons. Reports provide firm ratings, best practices and screenshots with recommendations for best-in-class experiences. We also catalog, assess and benchmark all account opening journeys each year.

Monthly Updates

Keep your finger on the pulse of the digital loan experience with monthly updates that track all changes to your competitors’ digital interfaces. Leveraging our team of account holder panelists, we review changes in real time, showing our subscribers the latest enhancements to authenticated site capabilities, revamps, new tools, and cross-selling campaigns.

Competitor Capabilities Tracking

Whether you need a point-by-point comparison of the home and auto loan industry across hundreds of categories or full videos of competitors’ authenticated site capabilities, we have you covered. Discover which firms offer each feature and watch videos to see how these capabilities function and change over time.

Custom Analyst Support

Our dedicated team of Lending Research analysts provide personalized support to help you dig deeper into our research. Have an ad-hoc question about a competitor’s digital experience? We’re here to give you an edge.

Survey Report: Auto Loan Holder Preferences

This survey report seeks to understand how consumers go about the car and loan shopping process with the goal of identifying areas where firms can enhance efforts to retain existing clients and attract new ones.

Access the sample Lending Monitor report.

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What Our Clients Say

“I have already used [CI’s research] to help build a new login experience and will continue to review the reports to understand how we stack up to our competitors and determine where we need to make enhancements and differentiate ourselves from the rest.”

“I love the in-depth reports covering a particular capability. I love the ability to request competitor screenshots from CI.”

“I rate the Corporate Insight team 10 / 10. Experts in their field, and as a one-person team, having them as a resource elevates my own capabilities in so many ways. Grateful for the partnership.”

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30 years of customer experience research. Trusted by 78% of the financial services and healthcare firms in the Fortune 100.

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