A Health System Research Services subscriber wanted to know how it could close competitive gaps with other leading health organizations in its digital appointment scheduling system. Our Health System Research Services team quickly leveraged our existing research into appointment scheduling tools from leading organizations, providing comprehensive evaluations on how patients can request appointments with in-network doctors in increasingly retail-like experiences. Our analysts provided in-depth ratings, with firm-by-firm breakdowns and screenshots, using in-house UX testing to note industry-leading digital experiences. We identified best practices for interface features, canceling and rescheduling options along with actionable recommendations such as pre-visit forms to expedite the check-in process at doctors’ offices. With our research, the subscriber identified clear areas of opportunity and gained actionable recommendations for making its own appointment scheduling a best-in-class experience.