New Monitor Awards highlight digital trends, best practices and top features in user experience across 12 industry verticals

NEW YORK – January 8, 2020 – Corporate Insight, the leading provider of competitive intelligence and user experience research to the financial services and healthcare industries, today announced the winners of its 2019 Monitor Awards. Now in its 21st year, this program recognizes digital innovation and best practices within the financial services, insurance, retirement and healthcare industries. The Monitor Awards issue gold, silver and bronze medals in recognition of significant advances in online and mobile user experience over the past year.

“In 2019, we saw increasing consumer demand for customization, leading to innovations in digital resources offered by the financial services and healthcare industries,” said Michael Ellison, president of Corporate Insight. “As we enter a new decade, industry leaders will continue to invest in robust resources to achieve the ideal UX combination of vital features and intuitive functionality.”

Corporate Insight’s Monitor Services teams use rigorous, proprietary software to review online tools and resources from more than 100 financial services firms and health insurers. The Monitor Awards highlight the strongest resources and features of the online user experience, and this year’s awards include two new Monitor categories: Digital Advice and Retirement Plan – Institutional.

2019 Gold Medal Monitor Award Winners

Gold medals are presented in recognition of online features that exceed Corporate Insight’s criteria for overall excellence and usability. The following companies received the most gold medals in each industry vertical:

  • Annuity Monitor


  • Asset Management Monitor – Advisor

Columbia Threadneedle

  • Asset Management Monitor – Investor

Columbia Threadneedle

  • Bank Monitor

Wells Fargo

  • Credit Card Monitor


  • Digital Advice Monitor


  • e-Monitor (online brokerage)


  • Health Plan Monitor

Tufts Health Plan

  • Life Insurance Monitor

Haven Life
Pacific Life
State Farm

  • Property & Casualty Insurance Monitor

Liberty Mutual

  • Retirement Plan Monitor


  1. Rowe Price
  • Retirement Plan Monitor – Institutional


As part of the Monitor user experience research services, Corporate Insight analysts assess authentic accounts at each institution covered, identifying improvements and trends in real time. The Monitor Awards are a culmination of a year’s worth of website tracking and user experience assessment, resulting in actionable best practices that can improve the customer journey across industries.

About Corporate InsightCorporate Insight delivers competitive intelligence, user experience research and consulting services to the nation’s leading financial services and healthcare institutions. As the recognized industry leader in customer experience research for over 25 years, we have been the trusted partner to corporations seeking to improve their digital capabilities and experiences. Our best-in-class research platform and unique approach of analyzing the actual customer experience help corporations advance their competitive position in the marketplace.

Learn more about Corporate Insight’s 2019 Monitor Awards.

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