Experience Benchmark: Property & Casualty Insurance

From prospects to policyholders, we offer comprehensive benchmarking and gap analysis in the property and casualty insurance space; tailored recommendations leverage our unique, authenticated view of industry incumbents and insurtech disruptors.

P&C Digital Experience Benchmark target platforms

Clients can create a custom-made list of leading industry competitors for inclusion in our benchmarking audits. Using our extensive network of panelists, we provide an unparalleled assessment of prospect, policyholder and claims experiences.

Deep dives into framework categories

From Billing & Payments to Claims, our benchmarking audit analyzes firms within eight framework categories, 37 sub-categories and over 250 attributes.

Property & Casualty Experience Benchmark Deliverables


Importance Ratings

We weight each category, sub-category and attribute according to proprietary surveys that determine the importance of each feature to prospects and policyholders.


Benchmarking Data

Firms receive scores on a four-point scale for every category, sub-category and attribute, identifying strengths and weaknesses for you and your competitors.


Peer Gap Analysis

Illustrates the gap between the client and the average for all firms, stacked by strength to weakness.


Tailored Recommendations

We prioritize enhancements to the prospect and policyholder experiences by drawing from industry best practices and audit performance.

Project Scope & Timeline


  • Updates – Build in quarterly or semi-annual updates that track progress, highlight new features
  • Analyst support – Receive ongoing access to our analysts throughout the engagement
  • Receive tailored recommendations with competitor best practice examples
  • Segment survey data by demographics

Software Customization

  • Create custom reports with our proprietary audit software, including head-to-head comparisons and altered weightings to reflect different user types in any combination of categories
  • See analyst commentary for grading justification, and review our grading criteria

Get an edge with a Property & Casualty Experience Benchmark

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