A new article in Becker’s showcases Corporate Insight’s latest Medicare Monitor report:
Anthem Blue Cross Blue Shield and UnitedHealthcare offer the best mobile provider search tools among major Medicare Advantage insurers, according to a February report from Corporate Insight shared with Becker’s.
The report evaluated tools available on iOS and looked at both in-house tools and third-party tools, while those that redirected to an external mobile browser were excluded. Researchers conducted all provider searches using primary care physicians as the search subject. Each insurer’s tool was evaluated across three main areas: platform, interface and findability; search process; and result details and management capabilities.
