New competitive intelligence and benchmarking service will help health insurers improve the digital experience for Medicare beneficiaries

NEW YORK – March 4, 2020 – Corporate Insight, the leading provider of competitive intelligence and user experience research, today announced the release of its new Medicare Monitor. This service benchmarks all aspects of the digital user experience for Medicare plan prospects and members, from account opening and onboarding to the secure customer web and mobile platforms offered by the nation’s leading healthcare insurers.

Medicare Monitor provides in-depth, ongoing analysis of the end-to-end member experience offered by top insurers, covering such elements as open enrollment, pre-effective journeys and digital plan management across a broad range of Medicare plan types.

“As the public dialogue is increasingly focused on Medicare, it is important that today’s insurers pay careful attention to the user experience for prospects and members alike,” said Michael Ellison, president of Corporate Insight. “Our new Medicare Monitor will provide an unbiased view of the Medicare member experience, uncovering vital improvement opportunities—from helping users determine affordability during open enrollment to offering digital experiences that prioritize educational plan shopping and intuitive online account management.”

Corporate Insight covers twenty-four of the industry’s top health insurers determined through a mix of market share, technological innovation, and input from our clients.

More information on Corporate Insight’s Medicare Monitor and Medicare Research Services is available at


About Corporate Insight

Corporate Insight delivers competitive intelligence, user experience research and consulting services to the nation’s leading healthcare and financial services institutions. As the recognized industry leader in customer experience research for over 25 years, we have been the trusted partner to corporations seeking to improve their digital capabilities and experiences. Our best-in-class research platform and unique approach of analyzing the actual customer experience help corporations advance their competitive position in the marketplace.

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