Medicare Monitor: Mobile Provider Locator Tools
Searching for an in-network provider is a fundamental aspect of health insurance, and as healthcare becomes increasingly mobile-first, firms that offer seamless mobile provider locator tools will meet members’ demand for an easy search process. Members often search for providers only if there is a timely matter, such as a new symptom cropping up, a member traveling or relocating, or a provider leaving the network. Robust mobile functionality enables members to find immediate, reliable information when they need it the most—and often while on the go.
The strongest firms offer straightforward search processes, well-organized result displays and actionable next steps that encourage members to continue their find care journey beyond the result screen. Firms fall short when they do not make the tool easily findable on the app and offer unintuitive elements.
Use the form below to download this resource: